ozwin baji Privacy Policy
Clear and detailed information on how your personal data is collected, used, and kept secure.
1 Introduction and Scope
ozwin baji is an online gaming and sports betting platform that provides various services to users in Bangladesh. The purpose of this privacy policy is to inform our users about how their data is processed. You can find out more on our About ozwin baji page.
This policy applies equally to all services provided on our website, mobile app, and other digital platforms. Whenever you register on our platform or use our services, you are considered to have accepted the terms of this policy. Reading this policy together with our Terms and Conditions will give you the full picture of our services.
2 Types of Information Collected
2.1 Information Collected at Registration
When you create an account on ozwin baji, we collect the following information:
- Full name and date of birth (for age verification — accounts can only be opened for users aged 21+)
- Mobile number and email address
- Preferred language (Bengali or English)
- Password (stored in encrypted form)
2.2 Financial Transaction Information
When you make a deposit or withdrawal, we collect transaction details. This includes payment information made via bKash, Nagad, Rocket, or Upay, the time and amount of transactions, and the number associated with the payment method. We never store your full mobile banking PIN or OTP.
2.3 Automatically Collected Information
Some information is collected automatically when you use the platform, such as:
- Device type, operating system, and browser information
- IP address and connection time
- Session data and usage patterns
- Information collected through cookies and similar technologies
2.4 Information Collected from Communications
When you contact us via live chat support or email, the content and time of that communication may be recorded in our system. This helps us improve service quality and resolve disputes.
3 Purpose of Using Information
ozwin baji uses collected information only for specific and legitimate purposes. The main purposes are as follows:
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing customer service and support (via live chat and email)
- Detecting and preventing fraud, money laundering, and illegal activity
- Ensuring platform security and technical stability
- Meeting legal and regulatory obligations
- Improving service quality and enhancing user experience
We never use your information for purposes beyond those listed above.
4 Data Storage and Security
4.1 Retention Period
Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory requirements. Financial transaction records are generally kept for an extended period.
4.2 Technical Security Measures
ozwin baji uses industry-standard technology to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Password hashing — your password is never stored in plain text
- Two-factor authentication option
- Regular security audits and updates
- Access controls — only authorised staff can access specific data
5 Sharing Information with Third Parties
5.1 Data Sharing Policy
We do not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in certain circumstances:
- Payment Processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions.
- Game Software Providers: The minimum information required to run the relevant game may be provided.
- Legal Authorities: Information may be provided in response to a legal order or valid request.
- Fraud Prevention Services: Specialised services may be used to help ensure account security.
5.2 International Data Transfers
If any data is processed outside Bangladesh, it is done in accordance with international data protection standards and with appropriate contractual safeguards in place.
6 Cookie Policy
The ozwin baji website and app use cookies and similar technologies. These are used for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security — without these, the service will not function properly.
- Functional Cookies: Remembering your preferred language and settings.
- Analytics Cookies: Understanding which parts of the platform are used most and improving the service.
You can manage cookies from your browser settings, but disabling certain essential cookies may limit the functionality of the service.
7 User Rights
You have certain important rights regarding your own information:
7.1 Right to Access Information
You can contact our support team to find out what information we have collected about you. We provide assistance in Bengali and English via 24/7 live chat and email.
7.2 Right to Correct Information
If your profile contains incorrect or incomplete information, you can request a correction. Applicable changes will be made after identity verification.
7.3 Right to Close Account
You can request to close your ozwin baji account at any time. For information on limiting or closing an account for responsible gaming or personal reasons, see our Responsible Gaming Guidelines.
7.4 Right to Opt Out of Marketing Communications
If you wish to stop receiving promotional messages or marketing communications, you can turn off the option from your account settings or with the help of the support team. However, important messages related to account management may continue to be sent.
8 Protection of Minors' Data
ozwin baji strictly serves only individuals aged 21 or above. We do not intentionally collect data from minors. Age verification is mandatory at registration. If we learn that a minor's data has been collected by mistake, it will be deleted immediately and the associated account will be closed.
9 Third-Party Links and Services
The ozwin baji platform may be connected to third-party software or services, such as game provider software. These third parties have their own privacy policies and we are not responsible for their collection or use of data. We recommend that you also read the privacy policy of the relevant software or service.
10 Policy Changes and Updates
We may revise this privacy policy from time to time. If there are significant changes, we will notify you through the platform or via your registered contact details. Continuing to use the service after a change means you have accepted the updated policy.
You can tell when the last change was made by checking the "Last Updated" date at the top of the policy.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
- Live Chat: 24/7 direct support
- Email: [email protected]
We accept your requests in both Bengali and English and aim to respond promptly. For general questions about privacy, you can also find answers in our FAQ section.